This is the text of my keynote speech at the 34th Chaos Communication Congress in Leipzig, December You can also watch it on YouTube, but it runs to about 45 minutes.
So he excerpted the less complicated sections, made a few editing and formatting changes, and came up with a shorter, more accessible article.
Do you ignore them? Acknowledge the accurate bits? This short column covers all that, but it also addresses a less sexy but ultimately more important topic: It then tries to assess the proper role of outrage management in public participation. Even assuming your worried stakeholder is wrong about X, he or she may not be irrational — but rather mistrustful, postmodernist, cautious, uninformed, misinformed, intuitive, emotionally upset, motivated by personal or social values, or pursuing a different agenda.
When we ignore these possibilities and assume our risk-averse stakeholders are irrational, the column suggests, we raise questions about our own rationality.
December 12, Month after month, this is one of the least often read of my major columns. It covers an outrage management strategy I consider one of the most important and most difficult of any on my list: July 27, This column dissects an issue — one of the few — on which I disagree with most risk communication and crisis communication professionals: I urge my clients to let the disagreements show.
Perhaps most importantly, it details what tends to go wrong when organizations muzzle their staff in order to speak with one voice.
April 20, This short column has two goals. This strategy is fundamental to both crisis communication and outrage management, but it is seldom utilized, largely because it threatens management egos. March 21, This column describes the battles that ensue when activists or journalists are trying to arouse stakeholder outrage about some situation while companies or agencies are trying to reduce that outrage.
Some of what goes on in these battles is symmetrical. Some of what goes on is not symmetrical. December 13, This short column considers the four possibilities when you are trying to convince me of X: Each of these four situations has its own risk communication game, described in the column: Good risk communicators need to master all four games.
Website column by Peter M. Sandman and Jody Lanard Posted: It was widely criticized for alarming people before it had solid evidence that the strain was spreading. It was widely criticized for the delay. Obviously, when to release risk information is a tough call.
In this column, Jody Lanard and I lay out the pros and cons, and conclude that early is almost always better than late.
Terrachoice has conducted a study of the “Environmental Claims in North American Consumer Markets” and found shocking results that made them want to give warning to potential consumers about the ‘six sins of greenwashing. Greenwashing: Misleading Claims of Environmental Benefits Essay Words 6 Pages Companies are becoming more competitive and consumers are concerned on the environmental problems. Greenwashing (a compound word modelled on "whitewash"), also called "green sheen", is a form of spin in which green PR or green marketing is deceptively used to promote the perception that an organization's products, aims or policies are environmentally friendly. Evidence that an organization is greenwashing often comes from pointing out the spending differences: when significantly more .
We also analyze the New York City decision in detail, and offer some ways to reduce the downsides of early release. November 11, This column is in two parts.
Part Two goes into detail on the toughest part of acknowledging uncertainty: It assesses five biases that tend to distort our judgments about how uncertain to sound, even after we have accepted the principle that we should acknowledge our uncertainty. Which of the two is likelier to get said when the other would have been closer to the truth?
August 28, Most of this long column is addressed to risk communicators whose goal is to keep their audience unconcerned. The column details their reluctance even to mention worst case scenarios, and their tendency when they finally get around to discussing them to do so over-reassuringly.The Army and Environmental Compliance - The Army and Environmental Compliance Since the inception of National environmental awareness and protection policies in the ’s, the Army has had to adjust how it conducts training.
Environmental Ethics Of Environmental Management - At present, it has formed an environmental protection law system by the state constitution, the Basic Law of environmental protection, environmental protection and other sectors separate regulations on environmental protection laws and other legal norms thereof.
Latest environmental news, features and updates. Pictures, video and more.
This essay will explain why “greenwashing” has become a growing problem, examine two environmental claims made by Saab and demonstrate that the first claim is an example of “greenwashing” while the second one is a genuine commitment. Greenwashing is the act of misleading consumers regarding the environmental practices of a company or the environmental benefits of a product or service.
Greenwashing is present when more money is spent on marketing and advertising claiming to be “green” than on making business decisions that minimize environmental impact. Terrachoice has conducted a study of the “Environmental Claims in North American Consumer Markets” and found shocking results that made them want to give warning to potential consumers about the ‘six sins of greenwashing.